Is Soy wax safe? 
Soy wax is completely natural, clean burning and non-toxic. Made from renewable resources, it produces significantly less soot than alternatives and it is perfectly safe around children and pets. Soy candles last three times longer than petroleum-based candles, have an incredible scent throw, and virtually no black soot (which means no black walls!), as long as you keep the wicks trimmed!

Why is there is wet oil on top of my container candle?
This is called "Soy Sweat". Since soybean wax has a lower melting point than paraffin wax, it can release excess moisture that it cannot hold (usually due to extreme temperature changes from shipping - i.e. going from hot trucks to air-conditioned environment, or going from cold trucks in the winter to heated stores). You can leave it or wipe it out with a tissue or paper towel. Sweat from soy candles will NOT affect the burn quality and will generally not show up again after your first burn. For optimum performance of soy candles, please store in a cool area out of direct and indirect sunlight. Since our soy candles are highly scented they are more likely to sweat when warmed during shipping.  

Why is there sometimes frost (cauliflower bursts) in soy candles?
Soy wax is a natural substance that has it's own natural traits. Natural wax often produces a frosted look similar to "mottling" or what some call "star-bursts" or "cauliflower". The natural vegetable base is much like chocolate, and reacts like chocolate when warmed and cooled. This is a natural characteristic and should not be considered a flaw. We want to keep the pureness of soybean wax, therefore our soy candles do not contain chemicals to prohibit this effect. 

How should I store my soy candle? 
Store your candles in a cool, dry place away from direct and indirect sunlight.

Will my soy candle produce black soot?
If burned properly, soy wax candles are virtually soot free, and soy wax in and of itself is soot free! However, natural cotton wicks will smoke if not burned properly, or if the wicks are never trimmed. The production of candle soot can also be minimised in the following ways: Trim the wick before every use to promote proper flame height, place the candle away from drafty areas to avoid flame flickering, and ensure that the wax pool is free of debris. Please follow the burning instructions located on the bottom of your soy candles container, our visit our burn rules online!  

Are the wicks supposed to bend over when they are burning?
We use both natural High-Temperature Paper (HTP) wicks (which bend while burning) and Cotton wicks in our soy candles. HTP wicks are designed to curl as they get too long. Use this as a reminder to trim your wick before relighting. Wicks are designed to be trimmed to half a centimetre before each burn. Natural wicks are fragile, so please be very careful not to damage your wick when trimming. We recommend extinguishing using a wick dipper. To properly extinguish your candles dip burning wicks into melt pool then back in upright position (You can purchase wick dippers for this purpose). This will create much less smoke! Don't trim your wick until the wax is completely cool. 

Why is there what appears to be wet spots in the soy candle?
The soy wax isn't making contact with the glass in some parts of the container and appears as a wet spot. Is this a defect? No. This is normal. Because we do not use additives or preservatives in the soy wax, it remains in as near a natural state as possible when we pour the soy candles. Therefore, you may notice some wet looking spots on your soy candle. This is simply where the soy wax has adhered to the glass surface. This is caused by temperature variations and is simply due to the expansion and contraction of the soy wax. You will notice that they change as the soy candle is burned and even when your room conditions change. This characteristic is normal and does not affect the quality, consistency or performance of the soy candle when burned properly. Soy candles are very sensitive to temperature and light changes, so be aware of the location when placing or storing your luxury soy candle. Place your soy candle away from sunlight, fluorescent lighting and sources of heat.