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Our warehouse will be taking a break from 21st Dec - 5th Jan. During this period, orders will not be dispatched. Thank you for your understanding!

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It's giving season! Please leave an order note if you would like things individually bagged otherwise our team will place all items in one bag. If this is a gift and you would like to leave a message we recommend purchasing one of our gift cards or gift tags.

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FAQs

Shipping questions

What countries do you ship to?

We are pleased to offer international shipping to the following regions and countries:

Oceania
Australia, Fiji, New Zealand

Africa
Benin, Botswana, Cameroon, Côte d’Ivoire, Equatorial Guinea, Ethiopia, Gabon, Ghana, Guinea, Kenya, Lesotho, Liberia, Mali, Mauritius, Morocco, Mozambique, Niger, Nigeria, Rwanda, Senegal, Sierra Leone, South Africa, Togo, Uganda, Zambia, and Zimbabwe

Asia
Bahrain, Brunei, Cambodia, Christmas Island, Cocos (Keeling) Islands, Hong Kong SAR, India, Indonesia, Iraq, Japan, Kuwait, Lebanon, Macao SAR, Malaysia, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, United Arab Emirates, and Vietnam

Europe & UK
Albania, Andorra, Armenia, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, and United Kingdom

North America
Antigua & Barbuda, Aruba, Bahamas, Barbados, Bermuda, Canada, Cayman Islands, Costa Rica, Curaçao, Dominica, Dominican Republic, El Salvador, Guatemala, Honduras, Jamaica, Martinique, Mexico, Nicaragua, Panama, St. Kitts & Nevis, St. Lucia, St. Maarten, St. Pierre & Miquelon, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands, and United States

South America
Argentina, Bolivia, Brazil, Caribbean Netherlands, Chile, Colombia, Ecuador, Paraguay, Peru, Uruguay, and Venezuela

How long will it take to receive my order?

We strive to process and dispatch all orders on the same day they are received. However, please note that courier times may vary depending on factors beyond our control. You will be provided with a tracking number via email once your order is shipped, allowing you to monitor its progress.

Do you provide tracking?

To provide peace of mind and ensure the visibility of your order's journey, all of our shipments are tracked. You will receive a tracking link via email, which you can use to monitor the status of your package.

Fragrance Workshops

How do I book?

You can easily book online by clicking here and selecting your preferred location, date, and time. You can also book in store.

How long is a workshop?

We allow 2.5 hours for your workshop to ensure you are not rushed, some classes will be faster and some may go slightly over the time depending on how fast our participants are at choosing their materials. We keep the classes running as a group to ensure you don't miss any stages so please be considerate to other workshop members and try not to overthink your fragrance as we work through.

Can I bring a friend to watch my workshop?

Making a perfume is a very personal experience, we all have different preferences based on our experiences and emotional responses to fragrance, you will be choosing all the materials that you enjoy. If you bring a friend, as well meaning as they are they will have an opinion on your creation which is based on their experiences and emotional responses which will be different from yours. This can create confusion and you creating something your friend likes rather than your dream fragrance.  

  • The short answer is no but we will assess on a case by case basis if required.  
  • Workshops are often fully booked so we don't have the physical space to accomodate extra people.
Can I create a fragrance that has been discontinued?

The short answer is no… It is very hard to replicate fragrances even if we have a list of all of the notes we won’t know exact ratios. We may also have a different type of Rose than they used and that can make all the difference. The main reason most perfumes are discontinued is because a specific ingredient is no longer allowed to be used - fragrance regulations are constantly changing. It’s great to be inspired by your favourite scent but our workshops are about creating the perfect thing for you!

Cancellation Policy

We know life happens and sometimes you need to reschedule, however we would love you to experience your perfume workshop at a future date so we are happy to reschedule you to another time.

Tickets are non refundable but we will happily reschedule you. We do require at least 48 hours notice for reschedules as our classes book up in advance and we may not be able to refill your spot at short notice.

If you are a no-show for your class no refunds will be given as we had reserved that spot for you. If you really are unable to reschedule to a suitable time we may on a case by case basis offer you product redemption instead.

Is it Vegan?

All of the fragrance workshop materials are vegan. Some of the things we sell in the shop do contain honey. Here at Miller Road Fragrances we don’t test on animals.

Is it natural?

Some things are, some aren’t. We think a mix of synthetic and natural is best. We use the safest and highest quality products available. Sometimes synthetic products are better for the environment, for animals and for your skin.

Can I use my voucher in Auckland & Queenstown?

Absolutely, vouchers are redeemable for both of our perfume workshop locations.

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Get in touch

Have questions? Get in touch with us at any time.