FAQS Perfume Workshops 

My voucher is close to expiring or has expired?

No problem, we want everyone to experience their perfume workshops so we will happily extend expiry dates.  We understand Covid lockdowns have caused workshop cancellations and will extend vouchers and reissue voucher codes for you.  If your voucher has expired we will need to book you in manually as the booking system wont register your code.  Choose a date on our schedule and email us at devonport@millerroad.co.nz or queenstown@millerroad.co.nz

Do I have to wear a mask during my workshop?

You will need to wear a mask when you arrive, once you are seated you can remove your mask for the workshop.

Can I use my voucher in Devonport & Queenstown?

Absolutely, vouchers are redeemable for both of our perfume workshop locations.

How long is the workshop ? 

We allow 2.5 hours for your workshop to ensure you are not rushed, some classes will be faster and some may go slightly over the time depending on how fast our participants are at choosing their materials.  We keep the classes running as a group to ensure you don't miss any stages so please be considerate to other workshop members and try not to overthink your fragrance as we work through.

Can I bring a friend to watch my perfume workshop?

Making a perfume is a very personal experience, we all have different preferences based on our experiences and emotional responses to fragrance, you will be  choosing all the materials that you enjoy. If you bring a friend, as well meaning as they are they will have an opinion on your creation which is based on their experiences and emotional responses which will be different from yours.  This can create confusion and you creating something your friend likes rather than your dream fragrance.  

-The short answer is no but we will assess on a case by case basis if required.  

-Workshops are often fully booked so we don't have the physical space to accomodate extra people

Cancellation Policy

We know life happens and sometimes you need to reschedule however we would love you to experience your perfume workshop at a future date so we are happy to reschedule you to another time . We do require at least 48 hours notice for reschedules as our classes book up in advance and we may not be able to refill your spot at short notice. If you test positive for Covid the day before or day of your workshop we are also happy to reschedule for you. Tickets are non refundable but we will happily reschedule you. If you are a no-show for your class no refunds will be given as we had reserved that spot for you. If you really are unable to reschedule to a suitable time we may on a case by case basis offer you product redemption instead.

 FAQ Shipping of Online Orders

Free Delivery on NZ orders over $100

North Island Cities Shipping $7.50

South Island/Waiheke/Rural North Island Shipping $15.00   (please note we are still subsidising this rate as most packages cost us $17:50-$25 to South Island Addresses)

Australia Car diffuser small courier packet $15

Australia Candle Box $35

We use Go Sweet Spot for our NZ courier deliveries which mostly utilises NZ Couriers who we find very efficient and fast with their deliveries.

FAQs Candles

Is Soy wax safe? 
Soy wax is completely natural, clean burning and non-toxic. Made from renewable resources, it produces significantly less soot than alternatives and it is perfectly safe around children and pets. Soy candles last three times longer than petroleum-based candles, have an incredible scent throw, and virtually no black soot (which means no black walls!), as long as you keep the wicks trimmed!

Why is there is wet oil on top of my container candle?
This is called "Soy Sweat". Since soybean wax has a lower melting point than paraffin wax, it can release excess moisture that it cannot hold (usually due to extreme temperature changes from shipping - i.e. going from hot trucks to air-conditioned environment, or going from cold trucks in the winter to heated stores). You can leave it or wipe it out with a tissue or paper towel. Sweat from soy candles will NOT affect the burn quality and will generally not show up again after your first burn. For optimum performance of soy candles, please store in a cool area out of direct and indirect sunlight. Since our soy candles are highly scented they are more likely to sweat when warmed during shipping.  

Why is there sometimes frost (cauliflower bursts) in soy candles?
Soy wax is a natural substance that has it's own natural traits. Natural wax often produces a frosted look similar to "mottling" or what some call "star-bursts" or "cauliflower". The natural vegetable base is much like chocolate, and reacts like chocolate when warmed and cooled. This is a natural characteristic and should not be considered a flaw. We want to keep the pureness of soybean wax, therefore our soy candles do not contain chemicals to prohibit this effect. 

How should I store my soy candle? 
Store your candles in a cool, dry place away from direct and indirect sunlight.

Will my soy candle produce black soot?
If burned properly, soy wax candles are virtually soot free, and soy wax in and of itself is soot free! However, natural cotton wicks will smoke if not burned properly, or if the wicks are never trimmed. The production of candle soot can also be minimised in the following ways: Trim the wick before every use to promote proper flame height, place the candle away from drafty areas to avoid flame flickering, and ensure that the wax pool is free of debris. Please follow the burning instructions located on the bottom of your soy candles container, our visit our burn rules online!  

Are the wicks supposed to bend over when they are burning?
We use both natural High-Temperature Paper (HTP) wicks (which bend while burning) and Cotton wicks in our soy candles. HTP wicks are designed to curl as they get too long. Use this as a reminder to trim your wick before relighting. Wicks are designed to be trimmed to half a centimetre before each burn. Natural wicks are fragile, so please be very careful not to damage your wick when trimming. We recommend extinguishing using a wick dipper. To properly extinguish your candles dip burning wicks into melt pool then back in upright position (You can purchase wick dippers for this purpose). This will create much less smoke! Don't trim your wick until the wax is completely cool. 

Why is there what appears to be wet spots in the soy candle?
The soy wax isn't making contact with the glass in some parts of the container and appears as a wet spot. Is this a defect? No. This is normal. Because we do not use additives or preservatives in the soy wax, it remains in as near a natural state as possible when we pour the soy candles. Therefore, you may notice some wet looking spots on your soy candle. This is simply where the soy wax has adhered to the glass surface. This is caused by temperature variations and is simply due to the expansion and contraction of the soy wax. You will notice that they change as the soy candle is burned and even when your room conditions change. This characteristic is normal and does not affect the quality, consistency or performance of the soy candle when burned properly. Soy candles are very sensitive to temperature and light changes, so be aware of the location when placing or storing your luxury soy candle. Place your soy candle away from sunlight, fluorescent lighting and sources of heat.