FAQs

Soy wax is completely natural, clean burning and non-toxic. Made from renewable resources, it produces significantly less soot than alternatives and it is perfectly safe around children and pets. Soy candles last three times longer than petroleum-based candles, have an incredible scent throw, and virtually no black soot (which means no black walls!), as long as you keep the wicks trimmed!

This is called "Soy Sweat". Since soybean wax has a lower melting point than paraffin wax, it can release excess moisture that it cannot hold (usually due to extreme temperature changes from shipping - i.e. going from hot trucks to air-conditioned environment, or going from cold trucks in the winter to heated stores). You can leave it or wipe it out with a tissue or paper towel. Sweat from soy candles will NOT affect the burn quality and will generally not show up again after your first burn. For optimum performance of soy candles, please store in a cool area out of direct sunlight. Since our soy candles are highly scented they are more likely to sweat when warmed during shipping.

Soy wax is a natural substance that has its own natural traits. Natural wax often produces a frosted look similar to "mottling" or what some call "star-bursts" or "cauliflower". The natural vegetable base is much like chocolate, and reacts like chocolate when warmed and cooled. This is a natural characteristic and should not be considered a flaw. We want to keep the pureness of soybean wax, therefore our soy candles do not contain chemicals to prohibit this effect.

Store your candles in a cool, dry place away from direct sunlight.

If burned properly, soy wax candles are virtually soot free, and soy wax in and of itself is soot free! However, natural cotton wicks will smoke if not burned properly, or if the wicks are never trimmed. The production of candle soot can also be minimised in the following ways: Trim the wick before every use to promote proper flame height, place the candle away from drafty areas to avoid flame flickering, and ensure that the wax pool is free of debris. Please follow the burning instructions located on the bottom of your soy candles container, and follow our Burn Rules below.

We use natural High-Temperature Paper (HTP) cotton wicks in our soy candles. HTP wicks are designed to curl as they get too long. Use this as a reminder to trim your wick before relighting. Wicks are designed to be trimmed to half a centimetre before each burn. Natural wicks are fragile, so please be very careful not to damage your wick when trimming. We recommend extinguishing using a wick dipper. To properly extinguish your candles dip burning wicks into the melt pool then bring them back to their upright position (You can purchase wick dippers for this purpose). This will create much less smoke! Don't trim your wick until the wax is completely cool.

Burn Rules

1. The first time you burn your candle, make sure you will be home for a minimum of  2-3 of hours. It is important during the first burn to completely melt the top of your candle, right to the edge of the glass, creating a nice burn pool. This provides the candle with its memory. If you extinguish your candle before the top has fully melted it will tunnel downwards during future burns, losing you precious burn hours. A full burn pool also gives the best fragrance release.
    
2. To extinguish your candle, use a wick dipper to dip the wick into the melted wax (alternatively, you can use anything that is NOT flammable, like a spoon) to ensure it is completely snuffed out. This also strengthens the wick when it's not in use, and helps it to relight again. Be sure to center the wick afterward.
    
3. Trim Your Wicks! Before relighting your candle each time, trim off and remove the burnt wick, leaving 5-6mm (1/4") above the solid wax for relighting. This can be done with your fingers, or with a wick trimmer. A long wick will cause your candle to smoke, leave soot, flicker unevenly, and the wax may burn unevenly. If the wicks are not trimmed properly, soot may form from carbon build up on the wick.
    
4. Don't burn your candles for longer than 4 hours at a time.
    
5. Keep candles out of the reach of children and pets.
    
6. Always keep a burning candle within sight. Extinguish all candles when leaving a room, and before going to sleep.
    
7. Never burn a candle on or near anything that can catch fire. Keep burning candles away from furniture, drapes, bedding, carpets, books, paper, flammable decorations, etc.
    
8. Be sure your candle is placed on a stable, heat-resistant surface. This will also help prevent possible heat damage to counters and table surfaces, and prevent glass containers from cracking or breaking.
    
9. Keep burning candles away from drafts, vents, ceiling fans and air currents. This will help prevent rapid, uneven burning, and avoid flame flare-ups and sooting. Drafts can also blow lightweight curtains or papers into the flame where they could catch fire.
    
10. Never burn your candle to the bottom of the container. If there is no wax left you are just burning glass and hot glass can shatter. We know you want to get the most our of your candle but its better to be safe than sorry and leave a little bit of wax rather than burning it all the way to the bottom.