Refund policy
We know life happens and sometimes you need to reschedule, however we would love you to experience your perfume workshop at a future date so we are happy to reschedule you to another time.
Tickets are non refundable but we will happily reschedule you. We do require at least 48 hours notice for reschedules as our classes book up in advance and we may not be able to refill your spot at short notice.
If you are a no-show for your class no refunds will be given as we had reserved that spot for you. If you really are unable to reschedule to a suitable time we may on a case by case basis offer you product redemption instead.
Refunds are not generally offered. However, if you have made an accidental booking error (for example, booking the wrong number of attendees) and contact us with sufficient notice, we may approve a refund at our discretion.
Please note that when a refund is approved, a refund administration fee of 3.5% of the total booking value applies. This covers non-recoverable payment processing fees charged by our booking platform.
No administration fee applies where a cancellation is initiated by Miller Road Fragrances.
General Policy
We have a 30-day exchange policy, which means you have 30 days after receiving your item to request an exchange.
To be eligible for an exchange, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start an exchange, you can contact us at orders@millerroad.co.nz. Please note that returns will need to be sent to the following address: 6/38 Barry's Point Road, Takapuna, Auckland 0622.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.
Alternatively bring the item in to one of our stores and we will exchange it on the spot.
You can always contact us for any exchange question at orders@millerroad.co.nz.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns or exchanges on sale items, gift cards or because of change of mind.
Refunds
Refunds will be approved on a case by case basis. In most circumstances we will offer an exchange. We will notify you once we’ve received and inspected your request for a refund, and let you know if it has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@millerroad.co.nz.